It could be fair to consider a dispute as the first stage in the chargeback process. Question. I've done it successfully. The service or merchandise was delivered as described. We just provide information of this check out process, screen shots of these policies and proof that the customer did not return the unsatisfactory product. Hit File a Chargeback; Provide the transaction details; Confirm your information and finalize your request; With this done, DoNotPay can help you write a dispute letter to your bank. For the third quarter of fiscal 2023 (ended on Dec. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that. Easiest way to chargeback is online, but if online disputes are unavailable for you, you can always dispute by calling the number on the back of the card. Alibaba response: Alibaba sided with supplier at the start of March as they said supplier now says they do i have changed my mind on requirements. 0. Same. Stripe is a scam. If the dispute is valid, you will be asked to respond. Understand that the client's bank have already taken the money back from Upwork, a chargeback is not "a request" - it is. Membership provides significant benefits, including unique rewards, advantageous pricing options, excellent customer service, and numerous travel-related amenities. If the dispute is valid, you will be asked to respond with your side within 5 days. I asked Google to refund it within a day of it posting to my account and the Google rep refused. I put in a charge back with Bank of America and my claim got denied. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . Chinese alibaba with much better prices. Trade Assurance is a COMPLETE JOKE. It was worth $900 and he paid me via cash app. Yes it's normal, different things can trigger fraud filters and such. It's ridiculous and not the intended purpose of chargebacks. wessneijder • • 6 yr. I'm about to do the same with my credit card company. If still no response is from the Supplier’s side, turn your heads to Alibaba. Paying through Alibaba with Trade Assurance helps (a very small amount), at least it will get the (legit) seller's attention. So I went through my bank. Note: They didnt "chargeback" $500. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions. If it's a credit card it will be section 75 and the money will come from the credit card company Amex and I believe the furniture place should get to keep the money you paid. It has nothing to do with Shopify. I was personally ripped off for $4,666 over three trades. Most importantly, it will not affect your cancellation rate. Below follows an overview of the Alibaba Trade Assurance process. So earlier this year I place a chargeback against a purchase made from alibaba. • 1 yr. It depends when the owner of the credit card notices the bad charge, and how long it takes for them to notify the bank, and how long the bank decides to take to perform the chargeback. The customer's credit card company / bank makes the determination on the chargeback. You can even link one of EA's apology statements as proof, which would help. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim. I did not make payment through the Alibaba website but through an offline bank wire transfer. All Shopify does is submit the dispute information to the credit card company. The transaction was done outside of Alibaba buy paying through CC via PayPal invoice. I’ve never done it before and don’t want to go overboard/underboard, and am not sure what to include. You can try to reach out to fb support and explain what happened and most likely they reimburse you but it can take up to 3 months. E) Final decision and ultimatum by Alibaba. I'm really happy with the manufacturer so far, so I definitely do not want to come in too aggressive and upset them. Our supplier is refusing to refund us unless we send items back. The financial institute then will charge PayPal $15 for disputing the charges. Probably open up a case with seller support is your best option. Click on the File a Chargeback option. All 3 they’ve kept the items and the full refund. Otherwise if we have a couple chargebacks with Shopify Payments, we’ll have a couple ruined months. Maybe half the disputes are legit (accidental duplicate charge, typo on dollar amount to charge, etc) and we just accept them, while other half we need to battle. Doubtful with Amazon. They gave me a provisional credit in the meantime. In terms of how to avoid it (from my single experience): Shopify notified me there was a chargeback and clicking through the prompts led me to a place where I could dispute the chargeback. I liked that method because it offered me potential fraud/chargeback coverage. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. 1. Read here on r/Entrepreneur somewhere that they should be providing the samples for free as long as you pay for shipping. I've gotten a 100%. They will usually initiate it if the negotiation falls through. com buyers are from more than 200+ countries and regions. 2 more replies. He waited until the very last moment that he could charge back, and did so (I'd probably guess in the range of $30,000-$40,000 in total). Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. It seemed like a simple story. therefore can anyone on reddit help in this situation as both the supplier and Alibaba are both acting unprofessionally and basically incompetant. Banks may also include customer claims on Checks, ACHs, etc under "Disputes". I'm not so sure about the 90 day limit though, make sure that's right. I've never done a chargeback but I don't want to make a bad situation worse for anyone over $50. . ago. OldSkoolDj52 • 2 yr. Get a refund if your item doesn't arrive, arrived damaged, or isn't as described within the protection period. Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. Go to Alibaba r/Alibaba • by West_University_475. I ordered a pair of adjustable weight dumbbells on March 3rd for $400 ($100 per dumbbell, and $200 for shipping due to the weight of the products). 8 comments. With these codes, EMV 3DS ensures that the chargeback liability is shifted away from the merchant and back to the. There are good post about finding reputable suppliers, just Google or search reddit. Chargebacks instead of disputes everyone! Tips & Reviews. Common ruses include the pick-your-pocket-while-being-super-helpful guru type scammer, use of multiple accounts to decieve, and the "my friend can help" switcharoo. g. Long story short: on August 2021 I’ve made an order which was lost by the carrier (UPS). Hi! So I bought 5k worthy of furniture from a seller, who promised 45-60 day time line. 8 comments. By comparison, correct parts were $14,000, parts supplied were around $5000. 3. In addition to said above, it's also tecnically illegal to charge back if you received the goods. It was when I was new so I didn’t realise I could report it to depop. Theft isn't one of the categories. I paid $200 to park my car at a private lot next to the airport for a week while I was out of town. So after years of streaming our first chargeback happened. It has nothing to do with Shopify. WebGuyUK • 8 min. Chargebacks are a danger to anyone who accepts payments online. It means the issuer has placed a stop or hold on a transaction. Screw the scammers (sellers/merchants). Share this graphic on your website or blog. Yes, but the suppliers behind it range from garbage to gold with absolutely no way to validate without test purchasing AND continually evaluating on a order-by-order basis. If you paid using a credit card through PayPal, immediately call your credit card company and do a chargeback. ago. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. We did not sign any documents talking about refund terms. In companies like these, the people who handle the returns are not the same people who handle chargebacks. By Natalie Kainz. 91%) stock has been on quite a roller-coaster ride over its history. "Tebex Chargeback Question. Retailers reported a surge in chargebacks following a 2015 behind-the-scenes change related to the new security chips in credit cards that shifted liability for in-person fraudulent purchases from. ago. It took about 3 months but they did a full refund and no they didn't ban my account. No matter what you use as a third party, their is always the risk of charge backs. Yes, geting a chargeback through your bank is almost 100% guaranteed to be in your favor. Try to avoid charge backs at all costs. I've read cashapp will close your account if you initiate a chargeback. A woman's weekly trip to her local Subway in College Park, Georgia, turned into a financial fiasco when she was charged $7,112. The package kept getting "updates," for the next week, but stayed in the same distribution center. 00 per kilo after. You may need to repay the chargeback amounts and then request a refund. For example, Visa's official documents use the word dispute instead of chargeback. Indicate whether the goods arrived or not and the sum of refund you are claiming. Or the merchant can tell the CC that the refund has been issued (and provide proof). This is one of the reasons why I just don't see them beating out AMZ or even Ebay. I'm out 1600$. They take much longer usually for shipping, it's set up more like wish website, but if you talk to. In this article, you’ll learn best practices to manage your refunds and chargebacks, and avoid a negative account balance. Google, along with most other companies, do not take chargebacks lightly. I provided my bank with a copy of the invoice and that was about it. So now, on to your issue at hand: since you didn't tell us how much was the value of your goods. yes, when you apply for a refund, Alibaba will not refund the transaction fee, they will charge alibaba handling fee. So you will just look like you bought the watch and took the money back. It is hard for us to give you advice not knowing the economics of cost/benefits. Pre-arbitration (pre. Alibaba said Tuesday it will split its company into six business groups, each with the ability to raise outside funding and go public. No matter which one you choose, you need to have a SKU label, and it will eventually be listed on Amazon. Whatarewegonnadonow • 1 yr. What you're describing is a scam They donate $100, try to get it back from you directly. When I dropped off my car I showed them my prepaid receipt, I handed them my car key, and they told me I was good to go. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. Only if she wins the chargeback. There is NO need for a cancellation of the chargeback at this point. Ridiculous decision on Alibaba's dispute. Take pictures of all serial numbers, model numbers, and boxing it up with the shipping label and then pictures of the receipt from where you dropped it off. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. Alibaba is a site for whole sale purchases with many products having minimum order quantities. Crypto has no chargebacks and you dont need them. So I then searched online all over reddit and came to the conclusion that talking to my bank and requesting a chargeback was the best way which they did in under a week of speaking to them. Being told you can’t return an item that isn’t defective and doing a chargeback is effectively fraud. This person did a mobile check-in and received a mobile key so he never came to front desk to use his card. The fee for this is on the order of $250, and the arbitration loser is then obligated to pay the costs of the arbitration. A refund means that you conducted business through. The Real Housewives of Atlanta The Bachelor Sister Wives 90 Day Fiance Wife Swap The Amazing Race Australia Married at First Sight The Real Housewives of Dallas My 600-lb. ago. We get our money back plus the $15 chargeback fee. 00 to put it on their letterhead. My payment processors haves saved me and my business. It's safe to say they are just shipping their products from china en masse, and marking up the price 3 fold. What happens to VAT from July 1, 2021? In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. Be aware, regardless of if you win or lose, AirBnB policy is to cancel any credits that you have and ban you, with no appeal system. I've gotten a 100% refund when a seller has sent the wrong item. They can't charge back what was refunded. "Putting aside a % from each sale to cover the occasional dispute/chargeback. You have to spend the big bucks to make the big. You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. ago. I think if you state your case the bank should side with you, although I don't know how much teeth your bank has. They cost me about $40 each through AliBaba. What can I do as I can’t pay with my card anymore. Now, on the front page of Coinbase it says that I owe an amount of $0. Goods get send to their country. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. There are two different things here. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. Go to Alibaba r/Alibaba •. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. Applicable card chargeback rights may be broader than those available to you under PayPal’s Purchase Protection program. RapturesLost • 3 yr. They simply got AMEX to rebill the account for the amount in question after you disputed it after they submitted information and AMEX determined it was valid, though AMEX do allow you to reopen the dispute, and if you have anything else to say or add. So I paid, a few days later tracking ID was provided and I was happy that it worked. Not sure if anyone else has said this yet but a chargeback is NOT a refund. We stopped taking amex cards because of chargebacks. Definitely do a chargeback, just make sure you can provide a simple and convincing case for your credit card company. If you did have a significant problem with your order though and your supplier isn’t giving you a resolution, then I. This is just venting and sharing but I’m 10/10 losing chargeback cases and not one of them has been legit. Not that my sales increased dramatically because of it, but I sure as hell have been selling more more I ever did before. Chargeback Paypal Alibaba. a. I got my full refund as I did a chargeback. They’re legit most of the times. The… The varla Eagle One is just a rebranded T10-DDM (Zero 10X) 52V 18Ah (the lowest and cheapest version) and you pay like 500 - 600 more than you would if you would order the same scooter off Alibaba - I bought the 52V 23Ah version with LG batteries and only paid $1300 for it. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. . Select the transaction, then select the Dispute this transaction link and follow the instructions. 21, 2023, 8:42 AM PST. Posting on X a photo of himself Sunday holding a green guest badge connected to a lanyard labeled “OpenAI,” the just-ousted CEO wrote: “first and last time i. You should have done the charge back a second time. com. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . You may have to pay the chargeback fees if the dispute is successful, ranging from $15 to $100. All are mainly Chinese goods and usually lower quality, hence the prices. For example, Visa's official documents use the word dispute instead of chargeback. Best Practices - Sourcing from Alibaba. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. So, the buyer should send additional information, such as reports, good quality analysis, and solid visual proof. A lot of laziness and bad workers can extend this months before a chargeback appears. Do not use western union or any of the others until you have established business and trust with your supplier. Help. Yep, go to the credit card company next. I was unaware that the chargeback would lock my account and I needed access to be able to buy/sell/trade my account. Citi Rewards - Billing Disputes . 00. And the evidence here is not that clear. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification. I generally wait 20 days but its personal preference. com. Got scammed. This can be tempting for merchants who are sick of dealing with chargebacks. What are the chances I'll get banned? Issues & Disputes. Your story doesn't add up as you can't get both Steam chargeback ban and Origin chargeback ban at the same time due to how whole system works, refunds, 2 weeks offered for you in Steam to do so. Alibaba's "Trade Assurance" is heavily biased towards the seller to the point that they're flat out disregarding any evidence I posted. After multiple transactions ask if you can go back to PayPal and send money as friends to save money on fees on both sides. Touchgrasseatass • 1 yr. Shopify are very good at making the process to fight a charge back easy. A Visa debit chargeback is similar to traditional credit card chargebacks: a customer calls the bank with a complaint, and funds previously credited to the merchant go back to the cardholder. If the customer does this, they will forfeit their right to claim Alipay’s member protection compensation. Okay sounds good, thanks!!Article 2 When a dispute arises between the Buyer and the Seller after they have conducted an online sale and purchase of products transaction through the Alibaba. ago. will start a round of job cuts as soon as Monday as part of its sweeping reorganization, according to a person briefed on the matter. We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. • 2 yr. /chinabuyer is a good place to find an agent that will work. -Number three, monetize the value of non. 5. Yeah, I should’ve been a little more patient. The sample should be the cost of your wholesale product + 25USD for the first kg and about 6. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. Specify the merchant and provide information about the transaction you want to dispute. The customer's credit card company / bank makes the determination on the chargeback. But now it is time to order, I can't really find a guide with good English so I thought I'd ask here as this has had Alibaba guides before, but none exactly about the payment/invoice/purchase process. I will share the process that I took in. 3. com , and who accepted credit card payments for minimum orders of 10. for some reason, dhgate wont refund if you have a pending chargeback with your card company, even if the item is sent back to the seller. Posted by u/zarx - 4 votes and no commentsFollow-up edit: I would recommend buying something new from a reputable distributor such as Compass Mining, you should see an ROI calculation in the 200-300 day range, that is usually how these miners are priced at the current moment. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. RedactedRedditery • 2 yr. Thirdly, a chargeback isn’t just a refund at a different level - it’s you essentially saying that the relationship between you and the merchant is incontrovertibly broken. Chargeback flow They donate $100, decide to charge back They pull back their money and you lose the $100 plus $15 because apparently it costs visa a lot to refund money 🙄 They don't profit doing this. I've already waited three days without a working furnace, I think I'm going to go ahead and have it fixed by someone else. According to PayPal, the time it takes to lift account limitations varies depending on the issue. The reason was poor quality of goods. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. Vendor harassing me over chargeback dispute. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. So after years of streaming our first chargeback happened. Don't let them run the clock out on you. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. gov means it’s official. AsleepDocument7313 • 9 mo. Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. I hope this helps. In fact, in amazon, the selling price is at $25! But the fact of the matter is all 4 suppliers are asking $50 for it. If you look up Regulation Z (credit card)or E (debit) chargeback reason codes you can see exactly what you need to provide to win a dispute. I liked that method because it offered me potential fraud/chargeback coverage. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. PSA: do not do a chargeback with your bank for purchase protection. When I received the sample all was good and then l the first order which was. Filing a chargeback (along with filing complaints to various websites and gov't agencies) for unreasonable termination is one way to make sure Sinemia feels their arbitrary decision to terminated annual memberships, and let their bank knows Sinemia's business practices. alibaba. Rather than being handled by credit card networks and payment processors, these transfers are sent from bank to bank through an automated clearing house. Sold a gift card a few years ago, the person used it then disputed the charge with their CC company and Paypal promptly yanked the funds from me. rebel1031. It could be fair to consider a dispute as the first stage in the chargeback process. Generally, chargebacks occur between a merchant and a credit card issuing bank or a. Twitch Donation Chargeback. No complete revocation of the ID itself took place back then. If the above isn't an option, stop by your local police department and file a police report for theft. My account was hacked and someone made an order to Singapore then opened a chargeback. Update: REFUND DENIED! The Alibaba refund claim response is below. ago. Hello everyone I really need some help with this. I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. As guests and clients change their plans, business owners are dealing with more cancelations and refunds. I paid via trade assurance and opened a dispute in April 2022 which is still open. 11. 1:03. That really sucks that you lost $5K and a full year of time wasted on this mess. I've contacted both Mastercard and Visa who are insistent the problem is not on their end. I've looked at the chargeback guides and not sure this is correct. An example would be the tracking page from USPS with address, delivery status, etc. Tried to prove it wasn’t us from our AMEX card but they don’t understand. Add a Comment. I am considering taking up the dispute with Paypal. Alibaba (BABA-1. Anyone have a successful chargeback with their bank? More specifically, Bank of America? For context, I signed up for Sinemia October 2018 and paid for a full year. Almost all platforms are vulnerable to chargebacks, because it’s not the. I ordered 1000😭😭My manufacturer is super nice and understanding so I’m going to try to figure it out with. Local sites won't let you buy wholesale. Alibaba said in a statement that the move is “designed to unlock shareholder value and. It doesn't extend to bank transfers. Pretty crazy story. FYI Fraud Protect is only available to U. eilzaabeth Buyer + Seller • 1 yr. Unfortunately the credit card payment was denied by the bank, and therefore my account was not opened. View community ranking In the Top 1% of largest communities on Reddit. com. You cannot process a chargeback. I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. Chargeback advice. Though im happy you got your money back. They claim all their items are unique to their site, however ive found almost all their jewelry on alibaba. AliExpress is a China-based online store and a part of the huge Alibaba Group. Completely glued on. Start a chargeback, explaining to your card issuer that the merchant is refusing to process the legally required return and refund due to merchant's clerical incompetence. Upload the video and or the pictures as evidence. Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. I did exactly what you have done- attached the conversation we had, the delivery confirmation & the review she left me (side note: why do people communicate so extensively when they know they’re. Etsy will dispute it. • 2 yr. If the customer does not make a full attempt, the chargeback is not valid. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. They will take the money out of your account and you have to prove you did everything right to get it back. Update: REFUND DENIED! The Alibaba refund claim response is below. And what's…If the funds were "pulled through" from your bank account in a single transaction, then your bank might help you, do a chargeback. Seller's cost to honor the contract is 400 usd, and if not, we are going to lose 4000 usd, Alibaba just don't give a shit. Not too late, you can attempt Trade Assurance, then chargeback if that doesn't work. - I've shared the information from the delivery company. Many sellers on Alibaba have minimum orders set at around 250 - 500 pieces per order, and at a cost per unit of 10 - 25 cents per piece, that could make a potential order cost in the low 3 digits (let's say $150 before shipping). They provide a chargeback guarantee model. Messaged the buyer that the item was definitely delivered to their home, and suggested they contact eBay for a good faith credit and see if they are. So I then submitted a chargeback on my cc and sent around in some circles for a few months before my cc company said you don’t have the proof of refund request/agreement. 1. A dispute is an action, while a chargeback is a process. Even though I've presented a written document. com They contact you and contact the supplier and essentially work as a middle ground for finding a solution. 1. I've performed a CC transaction and immediately the supplier. You need to report your card as stolen, not wait to file a charge back. It's all in Chinese but if you can hire a translator or agent to help it can be worth it in the long run. A dispute is an action, while a chargeback is a process. One stop brings you to the world. Good luck! sabrinahached • 2 yr. We ended up going back to our original credit card processor because they actually work with us on chargebacks. That's literally what every one on Amazon does. You only benefit from s75 protection with a credit card because they offer ‘credit’ and debit cards don’t. I won a charge back case on paypal. It’s going to cost over $2k to send back. 1 of them because we didn’t provide a pre-paid return label within 24 hours, customer opened chargeback and won even with evidence. Visit the Country Selector to be taken to your country or region's official PlayStation website. Join for free Messages OrdersThe Reddit user, for example, bought a defective item online. I've done it successfully. Hi, I was wondering if anyone can offer some advice please. Cafes in china needs quality machines too. Maybe the product you received was defective or you didn’t receive what you ordered. Especially going into this time of the year when sales are up and it’s not your “regular” customers. You have to pay them the amount you stole from them. In addition they could lock your account. Even so, your chances are extremely slim as. My estimated delivery was 6-5-22. Thanks, I think this one is a grey area because we can't get them to schedule anything. I also know people that were outright banned by contacting their bank to chargebacks. If you cancel your subscription and the charges keep coming (many such cases), then you have a case to dispute the charges and you can show your cancelation conformation. Just choose a signficant over-promise and you should be okay. The ability to chargeback is due to a consumer protection law. He also sent ingame gifts and chargebacked the payment for these too, which gets u banned in the game until u pay for the gift, but this has been. You’d be surprised how much vat and import tax you’ll have to pay on top of shipping. Chargebacks cost you, me and every other user money, they arent free of charge and they are a nightmare for sellers too. Cool. Hi, I'm in the process of trying to make an order off Alibaba using my Mastercard debit card - but the payment keeps failing. My package arrived in my city at the local post office (USA) on 06-03. What will filing a chargeback result in? Long story short, I received expired items (~70USD) from a seller and he refused to provide me a refund even after I showed pictorial proof of the items. Trade assurance and wholesale order disputes. When support gets back to you it's possible you will have to contact your bank to cancel the chargeback/reverse the dispute, after which it may take several days for your bank to let Discord know the dispute has been dropped. The payment is pending, so the seller has not been paid, it's flagged as possible fraud or stolen credit card. This chargeback was initiated a month after his stay (he stayed 5 nights) so our security camera footage has already been wiped. It only took 2 days and just now airbnb and my bank emailed me saying I'll be getting a full refund. This includes payment type, card details, gateway, and other payment details. This morning I received a chargeback from possibly the worst customer I have ever had. Here is the digest — you. Explain the issue. This morning I then receive an email from my bank with the report that amazon has included stating that "amazon is contesting our actions of claiming back. While Alipay offers no internal dispute resolution services or chargebacks, the customer can still dispute the credit card purchase that funded the Alipay transaction. They’re legit most of the times. They'll just you a few bucks for the copy. • 1 yr. com trade partner, our security team has already begun processing your case. Chargeback is the process of a bank sending a back a debit or credit card transaction through Visa, MasterCard, Amex, etc. If they don't respond quickly, you may get your money back but assuming the merchant claims there was a no refund policy, you will not. Skuggbane.